AdvantEdge Joy@Work Podcast:
AdvantEdge Joy@Work Podcast:

Episode · 1 year ago

Understand Me 2 - What do the Know?

ABOUT THIS EPISODE

What do they Know? Let's start with asking what do your audience already know about you and your topic? There are two extreme dangers here: 1. Assumptions and 2. The Curse of Knowledge You see I carry a curse. A curse of knowledge. Just as you do: The Curse of Knowledge! I attended a networking event recently where someone was sharing about Bitcoin.

"Bitcoin is a type of digital currency in which encryption techniques are used in a blockchain to regulate the generation of units of currency and verify the transfer of funds, operating independently of a central bank."

Yes, but what is it? I don't fully understand Bitcoin. I don't get how you "mine" them and I don't appreciate how they can be worth more than $10,000. And I'm a geek! I feel utterly stupid when someone who does know, speaks down to me as if I really should know and it turns into a crushing sense of hopelessness.And that's not a great place for your audience to be. jill and colleagues peering into empty skull.png When someone assumes that you should know something and you just do not. They look at you as if peering into your emptyheadedness with disdain. Sure, I'm biased and think of Bitcoin as eTulips and a bubble that will hurt a lot of innocent people, but I'll come back to bias when we discuss the audience Opinion. I know quite a lot. But I don't know Bitcoin, Blockchain, Etherium and now I've heard that there's one based on organic bananas. My knowledge may be similar or utterly different to your own. You have your jargon, and I have mine. The only time we have a real problem is when my jargon makes no sense to you. When I assume that something I know is common knowledge. Tappers and Listeners Here's a terrific little experiment that you can do later today with a friend or family member to truly understand the curse of knowledge. Firstly I shall tap out a very well known song - this of course only works well if you are listening to the podcast, if you're reading this, it doesn't work :-) I'll tap out this well known song and you guess what it is.   Easy right? Wrong. If you were to ask someone to do this and estimate how quickly people would guess the song title correctly, you might guess at the commonly agreed 20 or 30 seconds. And the real answer is that roughly one person in 20 will guess correctly and that after 3 repeats. - and those are usually "lucky guesses". So, you try this with a friend or colleague. Tap out "Happy Birthday". Oh, well now, of course, you recognise the tapping. It's easy now. Because now, the tune is humming in your head AND you hear the tapping in time. Previously, you only heard tapping. The problem is that I cannot unknow what I know - it is humming along in my head as I share. I cannot remember what it is like to not know what I know. And of course, I think what I know is easy. It would have to be easy if I know it. But maybe, just maybe, it is not as easy or obvious as I think that it is. Just like Happy Birthday ain't so obvious when all you hear are tap tap tap tap tap tap. (Interesting by the way, now that you know that it is Happy Birthday, you heard it immediately!) And when someone does not know something (especially something that colleagues appear to know), they may feel intimidated and that may just shut down their attention and choose the ostrich manoeveur, or worse, they may get defensive and disrupt your presentation by heckling.

To avoid making bad assumptions and the curse of knowledge, you must find out what your audience already knows. And a terrific way to do that is to ask questions.

Your ability to communicate ideas persuasively is the single greatest skill you need to accomplish your purpose and goals and being able to communicate with influence and impact in the twenty one century needs a twenty one century model of communication. To communicate with influence and impact, we need to use hugs. Hugs is a neuroscience base model for influential and impactful communications. My Name is Dr John Canworthy and welcome to this part. Getting to know your audience. Understand me. This is the second part and we're getting into the details. This is the first of the know your audience. What do they know already? What do they know?...

Let's start with asking what do your audience already know about you and about your topic? Now there are two extreme and dangers here. Number One, assumptions and number two the curse of knowledge. See, I carry a curse, a curse of knowledge, just as you do. The curse of knowledge. I attended a networking event recently where someone was sharing about bitcoin. I quote. Bitcoin is a type of digital currency in which encryption techniques are used in a block chain to regulate the generation of units of currency and verify the...

...transfer of funds. Operating independently of a central bank. Fantastic, but what is it? See, I don't fully understand bitcoin. I don't get how you mine them and I don't appreciate how they can be worse more than tenzero dollars. And I'm a geek. I feel utterly stupid when someone who does know speaks down to me as if I really should know, and it turns into a crushing sense of hopelessness. And that's not a great place for your audience to be. When someone assumes that you should know something and you just do not, they look at you as if peering into your empty headiness with...

...disdain. And yet sure I'm biased and think a Bitcoin as e Tu lips and a bubbles will hurt a lot of innocent people, but I come to back to buy us when we discuss the audiences opinion. Okay, now I know quite a lot, but I don't know bitcoin. Blockchain is theory and now I've heard that there's one based on organic the numbness, while it's bananas to me. My knowledge may be similar or utterly different to your own. You have your jargon and I have my. The only time we have a real problem is when my jargon makes no sense to you when I assume that...

...something I know is common knowledge. is a terrific little experiment that you can do later today with a friend or family member to truly understand the curse of knowledge. Firstly, I'm going to tap out a very, very well known song. This, of course, only works well if you are listening to the podcast. If you're reading this, he kind of doesn't work. I'll tap out the wellknown song and you can guess what it is on the show notes. By the way, I've got just a snippet that I will take out of just this tapping a tapping, tappers song. Okay, but let me just do it for you now. So I'm going to tap out this song now. Okay, easy, right. Did you guess? HMM,...

...tougher than it sounds really, isn't it? Some you may have guessed it. Made heard this before as well, but if you were asked to someone to do this and estimate how quickly people would guess the song title correctly, you might guess the commonly agreed twenty or thirty seconds, and the real answer is that roughly one person in twenty will guess correctly and that after three repeats, and those are usually lucky guesses. So you try this with a friend or calling, you tap out happy birthday. Oh well, now of course...

...you recognize the tapping's easy now, because now the tune is humming in your head and you hear the tapping in time. Previously you only heard tapping. The problem is that I cannot unknown what I know. It's humming along in my head as I share. I cannot remember what is is like to not know what I know. And of course I think what I know is easy. I would have to say, be easy if I know it. But maybe, just maybe, it is not as easy or obvious as I think it is, just like happy birthday ain't so obvious when all you hear is tap, tap, tap, tap tap. Interesting, by the way,...

...now that you know that it is happy birthday, you heard it immediately. And when someone does not know something, especially something that colleagues appear to know, they may feel intimidated and they may just shut down their attention and choose the ostrich maneuver or words. They may get defensive and disrupt your presentation by heckling. To avoid making bad assumptions and the curse of knowledge, you must find out what your audience already knows, and a terrific way to do this is to ask questions. So, before you prepare for your next presentation,...

...whether this is a formal or just a less formal communication, what does your audience know already? In the next part, once you know what they know already, you can look at what do they need to know and what do they want? Thanks for listening to this edition of the leadership advantage. If you'd like to learn more how you can unlock your talent, UN stuck your potential and unleash your performance so that you can have joy at work and your...

...team can have cohesion of unity and effort for good success and visitors are leadership advantagecom.

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