AdvantEdge Joy@Work Podcast:
AdvantEdge Joy@Work Podcast:

Episode · 1 year ago

The Neuroscience of Trust in Uncertain Times

ABOUT THIS EPISODE

Trust is about how we deal with uncertainty. Even when I have proven myself trustworthy to you time and time again, over many years, there is always a remnant of uncertainty. Heck you aren't even completely certain that you can trust yourself! Our ability to choose to trust another person is an emotionally driven choice. Paul Zac's neuroscience research into what makes trust in the brain clearly demonstrates that the neurochemical oxytocin is a precursor to trust by the conscious, deliberate actions.

Hi there. This is the advantage podcast, where hacking the art and neuroscience of expert leadership so that you can unstuck your true potential in life and work. I'm Dr John Kay, I'm your host and welcome to this episode. Hi there, this is John Kay, and in this guy I'm talking about the neuroscience of trust in uncertain times. Trust is a fickle thing. It's been likened to a bank roll in your pocket. Each time you've earned someone's trust, your banklog gets a little larger. You keep on demonstrating your trustworthiness to people and your bank roll slowly but steadily grows. When I do this in a live example, in workshops, I give the volunteer the money and...

...they give you back to me, most often the smallest bills first, but you build your trust slowly and steadily. Then one moment you breach their trust in the live test in a workshop. Immediately the volunteer demands the big bills back, and that's how trust is lost greatly and at once. It takes a lifetime to build trust and a moment to lose it. Regaining trust after a single breach is very difficult. The other party is even more wary cheap me wants. Shame on you. Cheap me twice. Shame on me. Trust is about how we deal with uncertainty. Even when I have proven myself...

...trustworthy to you time and time again over many years, there is always a remnant of uncertainty. Heck, you can't even completely certainly you can trust yourself. Her ability to choose to trust another person is an emotionally driven choice pulls as neuroscience research into what makes trust in the brain clearly demonstrates that the neurochemical oxytosin is a precursor to trust by the conscious, deliberate actions of the each party. You want to read that harvest business review article the neuroscience of trust, and I've linked it in the note. When I'm uncertain whether I can trust or not, and I am always uncertain, oxytosin is stimulated in the critter brain. If I recognize you and I like you, if you have...

...proven trustworthy before, there is more oxytocin produced. I'm then prepared to trust. But then there is a delay, sometimes imperceptible, other times prolonged, as I search my smart brain for conformation. Dependent on our history of trusting, I will then choose to trust without certainty. Collaboration can happen. Now in the notes you'll see as a terrific diagram with uncertainty in the middle, and we have a choice. We can either be prepared to trust or not. I'm always uncertain, but if I'm prepared to trust, there is a delay, then I choose to trust without certainty. On the other side,...

I could choose instead, when I'm uncertain, to be defensive. And I'm defensive I'm protecting myself and most often what we do is we then redefine the task. What I am doing is I am shifting the blood. The downside is if one party is trusting and the other he's defensive and shifting the burden. There will be unintended consequences of shifting the burden. When I am uncertain, and perhaps I don't know you at all or only a little. I might know you, but not like you. Well, less oxytosin is stimulated in the critter brain, then I may choose not to trust you. Just...

...now I'm on the defensive and protecting myself from the consequences of action. At this point I redefine the task and shift the burden away from trust, probably blaming you. At this point, there's very little chance of collaboration. This is all quite normal and something we learned in our early childhood. Who can we trust and to what extent? Sometimes we get burnt and that causes us to reevaluate all of our relationships. Yes, the consequences of breaching someone's trust can significantly impact how that person chooses to trust anyone else in the future or not. The big the issue of rises when one party has chosen to trust the other, whilst the other Party has chosen to redefine the task and protect...

...themselves, there's almost absolutely no chance of collaboration ever again. At this point, leaders only have to breach trust once to enjoy the unintended consequences, and for to lead a team to continually collaborate is living in a world of trust without certainty and always proving your trustworthiness as a leader. It requires the leader to demonstrate trust with uncertainty and to do so unfailingly every day. It's living life on the edge of uncertainty and it's very exciting. Thanks for listening to...

...this addition of the advantage podcast. I've been your host, Dr John K. do get in touch at leadership advantagecom bing out and be greatly blessed.

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