AdvantEdge Joy@Work Podcast:
AdvantEdge Joy@Work Podcast:

Episode · 6 years ago

LA 015: The Power of Trust to Succeed

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Trust is the most fundamental building block of any relationship whether in business, politics, marriage, family or friendships. In the real world, trust signifies different things to different people but it frequently boils down to one point: trust is essential to your success. Once lost, rebuilding trust is one of the most difficult things to accomplish for the reason that the thought of the betrayal can forever haunt the aggrieved. Rebuilding trust is definitely tough, but it’s not something that can be ignored. There's a well-known psychological study, conducted by Walter Mischel in the 1960s, which explored delayed gratification in four-year-olds. Individually, children were seated in front of a marshmallow and the researcher told them that they could eat the marshmallow right then, but if they waited for the researcher to return from a brief errand, they would receive a second marshmallow. Some kids ate the marshmallow within seconds, but others waited up to 20 minutes for the researcher to return. 14 years later, the researchers found out that the children who had delayed gratification were more trustworthy, more dependable, more self-reliant and more confident than the children who had not controlled their impulses. Trust is largely an emotional act, based on a prediction of reliance. It is fragile, and as an egg shell, one slip can shatter it. Trust pervades every aspect of our everyday lives closely. It is fundamentally essential in the healthy functioning of all of our relationships with others. It is even tied to our wealth: in a Scientific American article, Dr. Paul J Zak, a neuroeconomist at Claremont Graduate University, found out that trust is between the strongest known predictors of a country's wealth: nations with low levels use to be poor. In line with Dr. Zak, societies with low levels of trust are poor, for the reason that the inhabitants undertake too few of the long-term investments that originate jobs and raise incomes. Such investments depend on people trusting others to fulfil their contractual duties. In searching to comprehend what was physically happening in the human brain that instilled trust, he found out that oxytocin, a hormone and neurotransmitter, increases our propensity to trust others in the absence of threatening signals. We are indeed wired to trust each other, but, as Dr. Zak points out, our life experiences may "retune" the oxytocin to a different "set point", and thus to different levels of trust all through the course of life. When we are brought up in a secure, nurturing and caring background, our brains release more oxytocin when somebody trusts us resulting in our reciprocating that trust. By contrast, early experiences of pressure, uncertainty and isolation interfere with the development of a trusting disposition and reduce oxytocin levels. In today's untrusting climate, it is not surprising that study after study shows a decline in the trust that individuals have in business and political leaders, and in institutions. The Edelman Trust Barometer for 2009 found out that nearly two out of every three adults surveyed in 20 countries trust corporations less now than they did a year ago. And a 2004 study by Towers Perrin, shows that only 44% of junior workers (those gaining less than $50,000 per year) trust their employers to say them the truth. This is an alarming statistic, specifically given how much time, effort and concern are expended in crafting leadership communications to workers. Even although we are faced with a disaster in trust, and have ample examples of leaders who have eroded their employees', customers' and shareholders' trust, I believe that the majority of leaders walk the path of trustworthiness. If truth be told, it might be harrowing for many leaders if they receive feedback that others do not find them trustworthy. But being trustworthy, in someone's eyes, consists of their own perceptions, and can be strongly influenced by the fracture of trust in the world

Hi, you're listening to the advantage podcast with me, John Camery. O. There, this is John Camworthy and welcome to this week's podcast. is to become talking all about trust, because at the end of last week I was running a workshop for a local organization and we played one of my favorite games, all about trust. It's a card game based on the prisoners Dilema, where groups are playing with cards, are only making one choice or another and they have the opportunity to discuss strategy together, but they get a very limited time to do that and most groups will choose that they're going to work together. All choose the same choice every time. One group always betrays trust.

I have played this game across the world with thousands of different groups and one group will always betray the trust. You know that trust is a fundamental building block of all war and every relationship, whether it's in business, politics, you're married, your family or friendships and trust. Yes, it signifies different things to different people, but there is one thing that is very clear. Trust is critical for your success. Once last, rebuilding trust is one of them difficult things to do, and to a company, for the very reason that the thought of the trail can forever haunt the aggrieved. But rebuilding trust is definitely difficult, but it's not impossible. Helps US trust in the...

...first place. Well, there's a wellknown psychological study conducted by Walter Michelle back in the s. It explored delayed gratification for your old individually, children were seated in front of our marshmallow and the research and notify them that they could either marshmallow right then, but if they waited for the researcher to return from a brief errand, they would receive a second marshmallow. Some kids hate Marshmallo within seconds, but others waited up to twenty minutes for the researcher to return. Fourteen years later, the researchers found out that the children who had delayed gratification were more trustworthy, more dependable, more self reliant and more confident than the children who would not controlled their impulses. Trust is largely an emotional act...

...and it's based on a prediction of reliance. It's fragile and, like an eggshell, one tiny slip can shatter it. Trust pervades every aspect of our everyday lives. It is fundamental in the healthy functioning of all our relationships with others, and it's even tied to wealth. There was a an article in scientific American by Dr Paul J Zac, is a neuroscientist at Claremont Graduate University, and he found out that trust is one of the strongest non predictors of a country's worth. Nations were the low levels where poor and in line societies with low levels of trust. Our poor for the reason that the inhabitants undertake too few of the long term investments that originate jobs and raise incomes. Such investments depend on people trusting others to fulfill their contractual duties over the long term,...

...much like the delayed gratification. In searching out to comprehend what was actually physically happening in the human brain, but in still trust, Zach found the Oxytocin, what we know is the love hormone and the neurotransmitter in, creases our propensity to trust others. In the absence of threatening signals, we are indeed wired to trust each other, but, as doctor Zac points out, our life experiences may retune the oxytosin to a different set point and thus two different levels of trust all through the course of our life. That is once my trust has been betrayed. I now in more oxytosa before I have that feeling of trust again when you are brought up in a secure, nurturing and caring background. Now, brains release more Oxytosa when somebody trusts us, resulting...

...in our reciprocating their trust. But, by contrast, early experiences of pressure, uncertainty and isolation interfere with the development of a trusting disposition and reduce levels of oxytosin and in today's climate, it's hardly surprising that study after study shows a decline in trust that individuals have in business and political leaders and in the institutions. The AIBLEMAN Trust Barometer back in two thousand and nine found that close to two of every three adults surveyed in over twenty countries trusted corporations less than they did the year previously, and a four study by towers pairing showed that only forty four percent of junior work has trusted their employees to tell them the truth, which is an alarming statistic, specifically given how much time and effort concern expended in crafting beautiful leadership communication for workers. So, although we're faced...

...with a disaster, interest and I have ample examples of leaders who have eroded their employees, their customers and their shareholders trusts. I believe that the majority of leaders walk the path of trustworthiness, that is, they want to be trustworthy, they want to exhibit that they trust and to be trusted, but its truth be trold. It would be, howing for an awful lot of leaders if they received feedback that others do not find them trustworthy. But being trustworthy in someone's eyes is based on their perception and can be strongly Indians by the factor of trust in the world around them. Indeed, people do not automatically trust leaders. Nowadays, trust is required to be earned by means of...

...diligence, fidelity and applied effort. To lack of trust is an issue which causes you concern. What could you do to deal with the perceptions of trust? So here's an idea. Monitor your usage of I in your communications. Do an audit of your emails, for example, and see how normally you use I in preference to we. Peter Drucker, a famous leadership grew, looked at leaders who were most successfully and gave him the impression that they never mentioned I. Not because they've educated themselves not to mention they don't even think I, they think we. They think the drucker found that leaders who comprehend their job to be part of the team function and accepting their obligations and don't...

...side step it. It's the Wei against the credit. This is what builds trust, what permits people to get the activity done. So organizations common spend considerable energy and effort in team building initiatives that include work coops, from retreats and adventure type experiences. And while all of these have their place, for organizations need to increase contribution and enhanced team work, they need to get started with trust. It is the benchmark of healthy team relationships. It's a very basic process. It's all about individual pattern to you, individuals behave in a trustworthy manner or not. That is only a pass or fail. And what are these behaviors? See, we instinctively know them, but from time to time we would require to call to mind, to bring to consciousness, what...

...they are. So I've got a list of eight things that you can ask yourself, because the thing is you can't cause somebody else to be trustworthy. You can only choose to be trustworthy. Yes, people will at some point let you down, they will betray your trust, but that is not an excuse to betray the trust of others. So what can you do to make sure that you remain trustworthy? Ask Yourself. Do I share information that I know is useful to others, or do I withhold it? Do I treat everyone with kindness and compassion? Do I try to do well in my dealings...

...with others? Do I follow by means on my of my commitments, even though it's considerable personal expense? Do I follow through? Fifthly, do I see the opportunities to encourage others, to catch them doing something good socuarly, am I just as do and about others achievements as I am of my own way, celebrate when they are successful, even when I believe it should be my success? Seven, do I consistently strive to deliver superb work and athe he's candid, a quality people would readily characterize of me. So do you...

...share information or withholding? Do you treat everyone with kindness of compassion? Do you try to do well in all your dealings with others? Follow through on all of your commitments, even when it costs you, seizing every opportunity to encourage others and appreciate them. I use supportive of others achievements, celebrating one for them. Do you consistently strive to deal over superb work, even when nobody's watching? And is the word candid, a quality people would readily characteris of trust is power. It's the power to inspire and influence. It's the glue that bonds us to each other, that strengthens relationships and turns threads of connections into steel cables. Like four year olds trusting that there will be a...

...second Marshal Life, can your people trust that your word is your bond? Leadership is complicated work but, as George Washington said, I can promise nothing but purity of intentions and in carrying these into the end result, fillidelity and diligence seeking success. Well, one thing is for certain. Without trust you will not succeed. You're going to enjoy a fabulous we be blessed. You've been listening to the advantage podcast with me, John Camera, to find out...

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